Loomepaik

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Privacy Policy

TERMS AND CONDITIONS FOR PROCESSING PERSONAL DATA

The controller of personal data is Alphex OÜ (hereinafter Loomepaik.ee or we, registry code 100409492), located at Lembitu 8-9, Tallinn, Estonia, phone +372 5109896, e-mail hello@loomepaik.ee.

We process personal data for the purpose of providing accommodation as well as related services (see loomepaik.ee hereinafter the services).

Personal data is processed electronically (e.g. online booking, accommodation service registration data).

When you use the services of Loomepaik.ee, we process the following personal data:

  • first name;
  • surname;
  • date of birth or personal identification code;
  • address and country of residence or location;
  • phone number;
  • email address;
  • citizenship;
  • name, age, and citizenship of the companion and children accommodated with you;
  • document data;
  • date of provision of accommodation services;
  • data related to payments, incl. bank card data;
  • digital signature in relation to payments;
  • your comments (if you use additional services) and feedback.

Why do we process personal data?

  • Personal data is used for the provision and management of bookings and services.
  • The aim of processing accommodation service registration data (first name, surname, date of birth, address, citizenship, name, date of birth, and citizenship of companions and children accommodated with you, date of provision of accommodation services) is to comply with the Tourism Act and the legislation of the Republic of Estonia.
  • We use personal data to prepare invoices and manage payments.
  • Name and email address are used to notify customers of any offers from Loomepaik.ee.
  • We also process personal data to gather statistical data for business purposes and to make the services better for our customers. If necessary, we also process personal data to protect our rights.

Legal basis

  • Upon providing Loomepaik.ee accommodation services, we process your name, date of birth, citizenship, and address, the name, date of birth, and citizenship of the companion and children accommodated with you, and the date of provision of accommodation services for the purpose of fulfilling the contract and the obligations deriving from law.
  • We use the phone number and email address provided to notify you of booking confirmations and changes in services. The comments you have added inform us of when you would like to use certain services.
  • Name and email address are used to notify customers of any future offers and vacancies from Loomepaik.ee.
  • Personal data may also be processed on the basis of legitimate interest and obligations arising from law (e.g. accounting, administration of payments, settlement of consumer complaints, and protection of certain rights).

With whom do we share personal data?

  • We transmit data to information system service providers (if this is necessary for providing services to customers) to ensure the functionality of the webpage, booking system or data hosting of Loomepaik.ee.
  •  Pursuant to the requirements of the Tourism Act and other legal acts, the booking data of the users of accommodation services may be extraordinarily transmitted to the Police and Border Guard Board and the courts upon their justified request.

Security and access to data

  • We use various software solutions to process personal data (customer management, registration data, service usage history, bookings, statistics, analysis and direct marketing), and we make sure any such solutions meet data processing requirements. Loomepaik.ee has concluded data processing agreements with processors that ensure an equivalent level of data protection as specified in these terms and conditions.
  • Personal data is stored in servers located in the territory of European Union Member States or countries that have joined the European Economic Area. Personal data is generally not transmitted to countries outside of the European Union. Data may be transmitted to countries whose data protection level has been assessed as adequate by the European Commission.
  • Access to personal data is granted to Loomepaik.ee employees who can access personal data in order to resolve technical issues related to the use of Loomepaik.ee services and provide customer support services.
  • Loomepaik.ee applies appropriate physical, organisational, and information technology-based security measures in order to protect personal data from accidental or unlawful destruction, loss, alteration, or unauthorised access and disclosure.

Access to and rectification of personal data

  • You can access and rectify your personal data by contacting a Loomepaik.ee data protection specialist by email at hello@loomepaik.ee

Withdrawal of consent

  • If personal data are processed on the basis of consent, you have the right to withdraw your consent at any time by notifying Loomepaik.ee of this by email at hello@loomepaik.ee

 Storage

  • Personal data, which are used for the provision and management of bookings and services, are stored for three years after the end of the customer relationship.
  • Accommodation service registration data (first name, surname, date of birth, address, citizenship, name, date of birth and citizenship of companions and children accommodated with you, document numbers, date of provision of accommodation services and other data) are stored until the end of the customer relationship and the expiration of any resulting claims.
  • In the case of payment and consumer disputes, personal data are stored until the fulfilment or expiration of the claim.
  • Personal data necessary for accounting is stored for seven years.

Reviewing personal data

A person has the right to:

  • review the personal data gathered about him/her;
  • request the rectification or supplementation of incorrect personal data, if the data is incorrect or insufficient;
  • request the erasure of personal data for the use of which there is no legal basis;
  • request the restriction of the processing of personal data;
  • Submit objections about the processing of personal data;
  • file an appeal with regard to our activities with the supervisory body, the Data Protection Inspectorate (www.aki.ee).

In order to exercise these rights, the person has to submit a written, signed request. Loomepaik.ee will respond to the request within 1 month. 

 Portability

  • In order to have your personal data transmitted from one system to another, you need to contact Loomepaik.ee customer support by email at hello@loomepaik.ee. Customer support will verify your identity and inform you of the transmission of personal data. We shall respond to data portability requests no later than within one month.

Direct marketing

  • Your email address and phone number are used for sending direct marketing messages if you have given the relevant consent. If you do not wish to receive newsletters or direct marketing messages, you should select the relevant link at the bottom of the email or contact us by email at hello@loomepaik.ee

Complaints

 If you have any complaints to us in connection with the processing of personal data, please contact us by email at hello@loomepaik.ee